RETURN & REFUND POLICY

RETURN POLICY

Last updated August 17, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packagingĀ and include your proof of purchase, then mail your return to the following address:

SAFFRON TRAIT
Attn: Returns
21 DORCHESTER AVENUE
HARROW, MIDDLESEX HA2 7AX
United Kingdom

Return shipping charges will be paid or reimbursed by us.Ā 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.Ā Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.Ā We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

support@saffrontrait.com